Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Housekeeper/Room Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Maintenance Engineer    

JOB SUMMARY

The Maintenance Engineer oversees property maintenance of grounds, building facilities and guest rooms. He/She is responsible for the daily cleaning and upkeep of all common areas, preventive maintenance, small repair and tasks, special projects, and communicating larger maintenance needs to the General Manager.  If your passion is delivering quality work and value, this may be the job for you.

JOB RESPONSIBILITIES

• Order and install small maintenance items as needed for repair, under direction of management
• Effectively manage a team of two or more people, within various departments
• Complete tasks and assignments on the daily Maintenance Checklist
• Complete Maintenance Request Forms within 24 hours
• Complete Preventive Maintenance program on a timely basis
• Respond to maintenance emergencies timely, on a 24-hour call basis
• Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens
• Practice safe chemical handling as prescribed in Material Safety and Data Sheets
• Perform other such duties assigned by Property Management to meet guest or operational needs
• Clears trash and empties property trash containers daily
• Sweeps and cleans sidewalks and stairs as needed (trash and weather related)
• Clears debris from parking lot, landscaping, and dumpster area daily
• Ensures exterior building and grounds are clean by use of a pressure washer and blower
• Paints walls, ceilings, doors and window trim as needed
• Provides Preventive Maintenance to guest rooms and all areas of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• Preferably 3 years’ experience in janitorial, general maintenance or engineering related field
• Knowledge of HVAC, PTAC, gas furnace, heaters, dryers, pools, low voltage fire alarms, electrical, plumbing, and irrigations preferred

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Hotel Management Operations experience (preferred)

·         Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·         Ability to work in a fast-paced environment

·         Must be flexible to work varied schedules

·         Ability to reach over head and work on knees

·         Ability to work in hot or cold environment

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up. to 50 lbs.

ESSENTIAL SKILLS

·         Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·         Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive in all repairs

·         Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Housekeeper/Room Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Maintenance Engineer    

JOB SUMMARY

The Maintenance Engineer oversees property maintenance of grounds, building facilities and guest rooms. He/She is responsible for the daily cleaning and upkeep of all common areas, preventive maintenance, small repair and tasks, special projects, and communicating larger maintenance needs to the General Manager.  If your passion is delivering quality work and value, this may be the job for you.

JOB RESPONSIBILITIES

• Order and install small maintenance items as needed for repair, under direction of management
• Effectively manage a team of two or more people, within various departments
• Complete tasks and assignments on the daily Maintenance Checklist
• Complete Maintenance Request Forms within 24 hours
• Complete Preventive Maintenance program on a timely basis
• Respond to maintenance emergencies timely, on a 24-hour call basis
• Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens
• Practice safe chemical handling as prescribed in Material Safety and Data Sheets
• Perform other such duties assigned by Property Management to meet guest or operational needs
• Clears trash and empties property trash containers daily
• Sweeps and cleans sidewalks and stairs as needed (trash and weather related)
• Clears debris from parking lot, landscaping, and dumpster area daily
• Ensures exterior building and grounds are clean by use of a pressure washer and blower
• Paints walls, ceilings, doors and window trim as needed
• Provides Preventive Maintenance to guest rooms and all areas of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• Preferably 3 years’ experience in janitorial, general maintenance or engineering related field
• Knowledge of HVAC, PTAC, gas furnace, heaters, dryers, pools, low voltage fire alarms, electrical, plumbing, and irrigations preferred

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Hotel Management Operations experience (preferred)

·         Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·         Ability to work in a fast-paced environment

·         Must be flexible to work varied schedules

·         Ability to reach over head and work on knees

·         Ability to work in hot or cold environment

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up. to 50 lbs.

ESSENTIAL SKILLS

·         Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·         Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive in all repairs

·         Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

Who Are We? 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Breakfast Host  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Would you like to welcome our guests to the breakfast bar each morning with the ability to deliver excellent customer service by providing an enjoyable dining experience?  If so, being our Breakfast Host with us may be the job for you!  Our Breakfast Host will ensure that our guests are satisfied and will look forward to another awesome experience with us!  

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; interact with guests and answer questions that guests may have pertaining to their dining experience; become familiar with our hotel, services offered, hours of operation, nearby places of interest, etc.
• Set up and maintain the hot “On the House” breakfast and breakfast bar each morning by following the hotel franchise breakfast guidelines; be familiar with breakfast items and beverage choices
• Collapse breakfast bar and dining area each morning; replenish and restock breakfast items to prepare for the next day; communicate with hotel management regarding inventory of all breakfast products and any additional feedback
• Maintain cleanliness of work area throughout the shift that meet the county health codes and the hotel quality assurance requirements; practice clean-as-you-go procedures for breakfast bar, dining and preparation areas
• Monitor and continually replenish breakfast bar as needed to ensure guests have a variety of breakfast items to select from; ensure that the breakfast display and dining area are always clean and appealing 
• Comply with sanitation regulations, guidelines and safety standards pertaining to food products; protect establishment and patrons by adhering to sanitation and safety guidelines 
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (food and beverage, waitstaff/server, banquet experience - preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as Server or Waitstaff (preferred)

REQUIRED SKILLS

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 25 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Houseman  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The houseman performs routine duties of cleaning common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom and all meeting rooms.  The houseman promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION:  Front Office Manager

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Being a Guest Services Manager with us may be the job for you!  Guest Services Managers promotes a positive work environment amongst the Guest Services Team and with other team members.  The Guest Services Manager is responsible for responding to all guest requests, inquiries, problems and/or complaints, etc.  with the ability to influence and provide positive resolution.  The Guest Services Manager will motivate, encourage, and mentor the Guest Services Team to ensure we are providing excellent customer service to our guests in a professional and courteous manner.  The Guest Services Manager will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience!  Think you’ve got what it takes?

JOB RESPONSIBILITIES

• Ensures Guest Services and Guest Services Front Office operate in an attentive, friendly, efficient, courteous and seamless manner that provides all guests with exceptional service prior to arriving and throughout the time that guests will spend with us; while maximizing room revenue and occupancy; establish and maintain key control system
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and basic programming; ability to perform all jobs within the Guest Services and PBX Departments when needed; monitor proper operation of the PBX system to ensure that team members maintain standard operation procedures for its use
• Manages and organizes large turn days to include guest check-ins and guest check-outs; maintain safety deposit boxes per established standards; assists in preparation of revenue and occupancy forecasts, manage sell out opportunities, review arrival reports, and check rooms inventory; ensures accurate cash handling at the Front Desk; maximize room revenue and occupancy by reviewing daily statuses; ability to analyze discrepancies, monitors credit reporting, and maintain the daily house statistics; ensures no-show revenue is maximized through consistent and accurate billing; 
• Ability to develop, implement, and maintain an effective Guest Relations Program utilizing persistent hospitality services, guest comment forms, and guest response program; be familiar with all brand specific programs and have knowledge of the procedures for each program and ensure the Guest Services team members are knowledgeable in understanding and implementing the programs;
• Ensures logging and delivery of all messages, packages, and mail in a professional and timely manner; monitor “out of order” or “out of service” areas to be knowledgeable and available to assist guests if needed; knowledgeable of the Accident Prevention Program including the safety committee, education/enforcement, and communication of safety issues within departmental meetings
• Knowledgeable and understanding of all policies and procedures – including the Equal Opportunities and Fair Treatment Policy; enforce this policy by communicating consistently with the Guest Services Department
• Maintain a clean, welcoming lobby and front desk presence during peak hours and as needed; maintain constant communication with the Housekeeping Department and the General Manager; knowledge of night audit responsibilities and procedures; willingness to cover shifts at a moment’s notice when the shift is understaffed due to various circumstances
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• High-school graduate or equivalent and three years of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)
• Proficient in MS Word, Excel, PowerPoint
• Data Entry, Database Management experience

INDUSTRY EXPERIENCE

• Understanding of the hospitality industry (preferred)
• Previous experience in the hospitality industry (preferred)
• Previous experience as a Guest Services Manager
• Bilingual communication skills (preferred)

REQUIRED SKILLS

• Experience preparing team schedules according to business forecast and business need
• Leadership experience with thorough follow- up  
• Must be flexible to work varied schedules
• Excellent written and oral communication skills
• Excellent organization skills
• Must have the physical ability to walk, sit, and stand during scheduled shift
• Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS

• Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Engage guests in conversation and recognition of their choice with us – be consistent; resolve any guest issues immediately and to the best of your ability
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION:  Front Desk Clerk

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Being a Guest Services Agent with us may be the job for you!  Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner.  Guest Services Agents will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience!  Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests.  Think you’ve got what it takes?

JOB RESPONSIBILITIES

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property  
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property 
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)

·         Proficient in MS Word, Excel, PowerPoint

·         Data Entry, Database Management experience

·         Telephone Etiquette experience

INDUSTRY EXPERIENCE

·         Understanding of the hospitality industry (preferred)

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a Guest Services Agent

·         Bilingual communication skills (preferred)

REQUIRED SKILLS

·         Must have experience with front office equipment

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Excellent organization skills

·         Must have an understanding and ability to perform repetitive tasks

·         Must have the physical ability to walk, sit, and stand during scheduled shift

·         Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS

• Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Engage guests in conversation and recognition of their choice with us – be consistent; resolve any guest issues immediately and to the best of your ability
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Who Are We? 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Breakfast Host  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Would you like to welcome our guests to the breakfast bar each morning with the ability to deliver excellent customer service by providing an enjoyable dining experience?  If so, being our Breakfast Host with us may be the job for you!  Our Breakfast Host will ensure that our guests are satisfied and will look forward to another awesome experience with us!  

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; interact with guests and answer questions that guests may have pertaining to their dining experience; become familiar with our hotel, services offered, hours of operation, nearby places of interest, etc.
• Set up and maintain the hot “On the House” breakfast and breakfast bar each morning by following the hotel franchise breakfast guidelines; be familiar with breakfast items and beverage choices
• Collapse breakfast bar and dining area each morning; replenish and restock breakfast items to prepare for the next day; communicate with hotel management regarding inventory of all breakfast products and any additional feedback
• Maintain cleanliness of work area throughout the shift that meet the county health codes and the hotel quality assurance requirements; practice clean-as-you-go procedures for breakfast bar, dining and preparation areas
• Monitor and continually replenish breakfast bar as needed to ensure guests have a variety of breakfast items to select from; ensure that the breakfast display and dining area are always clean and appealing 
• Comply with sanitation regulations, guidelines and safety standards pertaining to food products; protect establishment and patrons by adhering to sanitation and safety guidelines 
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (food and beverage, waitstaff/server, banquet experience - preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as Server or Waitstaff (preferred)

REQUIRED SKILLS

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 25 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Executive Housekeeper  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs.  The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests.  The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.   

JOB RESPONSIBILITIES

• Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy
• Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning
• Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system
• Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations
• Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)

·         Excellent customer service skills

·         Bilingual communication skills (preferred)

·         Computer knowledge and/or experience (preferred)

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as an Executive Housekeeper (preferred)

REQUIRED SKILLS

·         Ability to follow directions and delegate in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Laundry Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The laundry attendant performs routine duties of washing, drying, and folding all linen within the hotel.  The laundry attendant identifies and treats stains on any linen and takes pride in a clean and organized workspace.  This job takes a team player and someone with attention to detail.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES                                                                                                                             

• Consistently offer professional, friendly, and attentive service to guests and staff; anticipate the needs so the housekeepers by providing them with linen they need to service guest rooms; inspect laundry for stains and tears, treat stains, launder all linen and fold it according to hotel standard; perform inventory once a month; stock housekeeping carts and maintain overall cleanliness in the laundry room.
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in any area of the property immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.